All orders ship within 2-3 business days! Orders ship from our warehouse in Bethlehem, PA. We offer USPS, FedEx, and UPS options at checkout for all customers! Subscriptions and events ship separately from your regular order.
Please be aware orders may be delayed on high volume sales days such as Black Friday, Cyber Monday, and so on.
JJB ships worldwide! We offer flexible shipping options from USPS to FedEx to DHL and more! Options will appear at checkout.
Please note VAT and Customs fees are not included in shipping fees. These will be collected by the carrier.
Loyal JJB Customers can earn points on every order! You can redeem these points by clicking on the "Love Club" Tab at the bottom left of your screen. This will appear as a pink icon with a heart and our JJB dots on mobile.
Once logged in you can see your point balance and redeem your points for coupons towards your next order.
We will accept returns of any merchandise within 30 days of shipment so long as it is in original condition (uncut strands, unopened mixes, etc.) All returns must contact hello@jessejamesbeads.com with a return request for return authorization. Customer is responsible for return shipping on non-damaged goods and a 10% restocking fee. Returns over $100 please contact customer service for further instructions as these orders require higher restocking fees.
Orders over $100 that are requested to be returned or cancelled need to be approved by management team. Store Credit will be given to larger orders if issues are caused by carrier, these cases will be reviewed and ruled by upper management.
Don't take our word for it, check out some of our customer testimonials:
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