Return Policy
Returns are easy at JJB! Changed your mind? Beads bigger/smaller than you expected? No worries!
Please email us at hello@jessejamesbeads.com to initiate your return.
Returns requested within 10 days of order receipt will receive a refund via the original form of payment.
Returns requested after the 10 days will receive full store credit. We cannot accept returns after the 30-day mark.
SOMETHING IN MY PACKAGE ARRIVED DAMAGED
Send a photo of the damage item plus packaging to hello@jessejamesbeads.com. We will send a shipping label for you to return the damaged item, and your choice of either a replacement or refund. All damage refund/replacement correspondence must be initiated within 48 hours of receiving your package.
MY ORDER IS LOST. CAN I GET A REFUND?
On rare occasions, packages sent may become lost in transit. If you suspect your package has become lost, we highly advise that the carrier be contacted, as they would be able to locate the package within their system.
If the carrier has confirmed delivery of the package, no replacement order will be sent. Claims for missing packages shown as delivered should be handled directly with the carrier. If you need assistance with a claim, please reach out to us at hello@jessejamesbeads.com.
MAGICAL MYSTERY BEAD BOX RETURNS (2025 Update)
Magical Mystery Bead Box subscriptions are set to auto-renew. Please set a reminder for yourself to cancel before your renewal date (1, 3, 6 or 12 months from your sign-up date). You will receive email reminders as well when your renewal date is approaching.
To upgrade your subscription please wait for the current subscription to end, cancel your previous subscription and sign up to the new plan you'd like. Contact our support team if you have trouble.
If your account has auto-renewed and you wish to cancel, please contact hello@jessejamesbeads.com within seven business days. Any cancellation after the seven business days will need to be store credit. Returns or Store Credit requests over $100 need to be approved by management.
Boxes cannot be cancelled mid-subscription. In order for us to offer our subscription customers the best prices possible for the beads and components, we need to be able to have a consistent count on how many boxes we are to produce each month. If you have questions about this please contact our customer care team: hello@jessejamesbeads.com
To skip a month or put a box on hold, go to your account page, at the very bottom will be a "Subscriptions" tab. That link will allow you to make edits to your subscriptions. If you have questions, contact our customer care team for help.
We cannot accept returns, regardless of whether the box has been opened or not. We appreciate your understanding as this is a very specially curated and quantity calculated subscription process
If you receive a damaged item or something is missing from your Mystery Box, please send us a photo to hello@jessejamesbeads.com. We will be happy to ship you a replacement!
JESSE JAMES BEADS EVENT RETURNS
Returns or exchanges for any JJB events will not be accepted beyond 12 days prior to event start. This includes Summer Camp, Winter Workshop, Beads & Blooms, or SoftFlex & JJB collaboration kits.
Thanks so much for beading with us online. If you have any questions about returns or shipping please at hello@jessejamesbeads.com
SECRET STASH BOX RETURNS
Please note due to Secret Stash Boxes are built to order with beads and components from our vault, due to this they cannot be returned once purchased. All sales are final on Secret Stash Boxes.