Return Policy

Something not look right with your order? Let's get that fixed up! Here are FAQ when it comes to returns and exchanges. Please contact us at hello@jessejamesbeads.com with further questions. In the case of a lost package, we cannot provide refunds if the product cannot be returned to us. In case of lost package, please contact carrier. See Shipping Info for more.

MY ORDER CONTAINS THE WRONG ITEM OR MISSING AN ITEM.

Whoops! Let's fix it right away. Please send us an email at hello@jessejamesbeads.com so that we may correct this. 

I RECEIVED SOMETHING THAT I WOULD LIKE TO RETURN (non-damaged)

We are happy to help! We will accept returns of any merchandise so long as it is in original condition (uncut strands, unopened mixes, etc.) All returns must contact hello@jessejamesbeads.com with a return request for return authorization. Customer is responsible for return shipping on non-damaged goods and a 10% restocking fee. Returns over $500 please contact customer service for further instructions

SOMETHING IN MY PACKAGE ARRIVED DAMAGED

Please take photos of the damaged item(s) and send them to hello@jessejamesbeads.com. We will take it from there!

 

Thanks so much for beading with us online. If you have any questions about retuns or shipping please Contact Us.

MAGICAL MYSTERY BEAD BOX RETURNS

Magical Mystery Bead Box subscriptions are set to auto-renew. Please set a reminder for yourself to cancel prior to your renew date (3, 6 or 12 months from your signup date), or cancel and signup for a better savings subscription before the renewal date (you save 15% per box with the 12 month plan).

If your account has auto-renewed and you wish to cancel, please contact hello@jessejamesbeads.com as soon as possible to let us know. We are happy to give refunds for unshipped boxes, but once a box has shipped we can not give refunds.

Follow Jesse James Beads on Facebook and Instagram where we will announce upcoming themes. This way you can decide whether or not to skip a box if the theme doesn't interest you. To skip a box simply contact us and we will set that up for you

We cannot accept returns, regardless of whether the box has been opened or not. We appreciate your understanding as this is a very specially curated and quantity calculated subscription process

If you receive a damaged item, please send us a photo to hello@jessejamesbeads.com. We will be happy to ship you a replacement!

 

Thanks so much for beading with us online. If you have any questions about retuns or shipping please Contact Us.