Something not look right with your order? Let's get that fixed up! Here are FAQ when it comes to returns and exchanges. Please contact us at firstname.lastname@example.org with further questions. In the case of a lost package, we cannot provide refunds if the product cannot be returned to us. In case of lost package, please contact carrier. See Shipping Info for more.
MY ORDER CONTAINS THE WRONG ITEM OR MISSING AN ITEM.
Whoops! Let's fix it right away. Please send us an email at email@example.com so that we may correct this.
I RECEIVED SOMETHING THAT I WOULD LIKE TO RETURN (non-damaged)
We are happy to help! We will accept returns of any merchandise within 30 days of shipment so long as it is in original condition (uncut strands, unopened mixes, etc.) All returns must contact firstname.lastname@example.org with a return request for return authorization. Customer is responsible for return shipping on non-damaged goods and a 10% restocking fee. Returns over $100 please contact customer service for further instructions as these orders require higher restocking fees.
Orders over $100 that are requested to be returned or cancelled need to be approved by management team. Store Credit will be given to larger orders if issues are caused by carrier, these cases will be reviewed and ruled by upper management. In some cases customers may be told to contact the carrier as some packages are covered under insurance and it will be the carrier's responsibility to refund the cost of the lost package.
PLEASE Include your order number or your invoice with your return to speed up the exchange or refund. Orders without indication of an order number will be delayed due to need to confirm that order number with the customer before processing.
SOMETHING IN MY PACKAGE ARRIVED DAMAGED
Please take photos of the damaged item(s) and send them to email@example.com. We will take it from there!
MY ORDER IS LOST. CAN I GET A REFUND?
In the event of a lost order, the carrier of that order needs to be contacted. After the order leaves the JJB warehouse is it the carrier's responsibility to deliver the product. We cannot process a refund for orders that are held by the carrier, "stuck" in customs, or otherwise cannot be returned to the JJB warehouse.
In the event your order is lost we advise customers send an email or text to us so JJB can file a claim on their end to assist the customer in locating or refunding the package. JJB cannot file a return unless the carrier as cleared the claim and payed insurance for the lost package (Not available with USPS First Class Package). Customers need to contact JJB within 30 days of a package missing so we can file our claim. See shipping page for more information.
Thanks so much for beading with us online. If you have any questions about returns or shipping please Contact Us.
MAGICAL MYSTERY BEAD BOX RETURNS (2023 Update)
Magical Mystery Bead Box subscriptions are set to auto-renew. Please set a reminder for yourself to cancel prior to your renew date (1, 3, 6 or 12 months from your signup date). To upgrade your subscription please wait for the current subscription to end, cancel your previous subscription and sign up to the new plan you'd like. Contact our support team if you have trouble.
If your account has auto-renewed and you wish to cancel, please contact firstname.lastname@example.org within seven business days. Any cancellation after the seven business days will need to be store credit. Returns or Store Credit requests over $100 need to be approved by management.
Boxes cannot be cancelled mid-subscription. In order for us to offer our subscription customers the best prices possible for the beads and components, we need to be able to have a consistent count on how many boxes we are to produce each month. If you have questions about this please contact our customer care team: email@example.com
To skip a month or put a box on hold, go to your account page, at the very bottom will be a "Subscriptions" tab. That link will allow you to make edits to your subscriptions. If you have questions, contact our customer care team for help.
We cannot accept returns, regardless of whether the box has been opened or not. We appreciate your understanding as this is a very specially curated and quantity calculated subscription process
If you receive a damaged item or something is missing from your Mystery Box, please send us a photo to firstname.lastname@example.org. We will be happy to ship you a replacement!
JESSE JAMES BEADS EVENT RETURNS
Returns or exchanges for any JJB events will not be accepted beyond 12 days prior to event start. This includes Summer Camp, Winter Workshop, Beads & Blooms, or SoftFlex & JJB collaboration kits.
Thanks so much for beading with us online. If you have any questions about returns or shipping please at email@example.com