How Can We Help?
How Can i Get involved With The JJB Community?
Jesse James Beads has an amazing community of beaders, shop-owners and crafters on Facebook, Pinterest,Twitter, Instagram and Google+. Visit these sites and follow Jesse James Beads to join in on the fun!
I Have A Question, Who Can i Contact?
Questions, concerns and suggestions can be directed to firstname.lastname@example.org our team answers within 24 hours, Monday through Friday. Our offices are closed on weekends and major holidays.
I' d Like To Share My Designs With The JJB Community, How Can I Do That?
We thought you’d never ask! You can post your designs through a number of JJB Facebook groups including our Magical Mystery Bead Box Group, Secret Stash Group, and more! Connect with us to get involved with the JJB community and share your designs.
Where Can I Find Coupons?
Coupons or discounts will be posted on our social media accounts and via our newsletters. We also offer three weekly deals for our customers. Check out what's currently on sale this week on our Weekly Deals page. Follow us on Facebook and Twitter for the insider scoop, and to make sure you don’t miss a beat, be sure to sign up for our newsletter.
What Is Your Return Policy?
QUESTIONS ABOUT ORDERS
When Will My Order Ship?
Your order will ship 1-2 business days after it is placed. Due to COVID-19 our order processing has been delayed to 3-5 Business Days. Orders placed after 4:30pm will be received by us the following business day.
Where is My Order Shipping From?
Your order is shipping from Bethlehem, PA. Beads packed up with sunshine and extra love too! Each order is signed by our dedicated quality control team to ensure your order is packed with care.
I Forgot To Add Something To My Order. Can You Add It And Charge My Card?
We are unable to initiate or increase any charges to your credit card, as we do not have access to your credit card information. This is a procedure that is in place to protect your personal information. If you'd like to add something to your order please send us a message at email@example.com and we can either add the item and send you an invoice to purchase or we can create a new order and catch the other to ship together!
How Can I Purchase Wholesale?
This website offers wholesale prices for order volumes that reach our minimum. The wholesale minimum is $250 retail to receive the maximum discount of 40% off. If you cannot reach this minimum you are still eligible for other quantity discounts. Please see our Wholesale page for more info.
Can I Place An Order Over The Phone?
Unfortunately we cannot accept orders over the phone. Our online ordering system is hosted on a secure server, and you can feel confident that your information is protected by the most current security protocols available.
QUESTIONS ABOUT PRODUCTS
Why Is One Single Bead Priced Differently From Another Of The Same Style?
Depending on color sometimes one bead costs more than another. We research pricing before we purchase, but still sometimes one color will cost a little more than others.
I Need More Of A Certain Item Than The Quantity Available, What Should I Do?
At Jesse James Beads all mixes and strands are created in limited-edition quantities. If you need more than what is shown available please contact firstname.lastname@example.org and we will do our best to accommodate your needs.
What Is The Best Wire For Stringing?
The very best is Beadalon 49-Strand, but if that is out of budget Beadalon 19-Strand works great too.
What Are Your Beads Made Out Of?
Our beads are made out of many different things, check the materials list on the single beads pages for an official answer per bead. To sum it up here, our beads are made from polymer clay, metal, rhinestones, wood, acrylic, metal, glass, synthetic leather, semi-precious stones, rubber and crystal.
Where Do Your Products Come From?
All JJB Strands and mixes are artist-designed in Bethlehem, PA right here in the US of A. The individual beads that make up our products are imported directly from China. Our Co-Owner, Karen James, travels abroad 8+ times per year to design most every bead you see in our designs.
You Are Out Of A Product, When Will You Be Restocking?
Occasionally we may be out of a certain product as we wait to receive additional inventory from our production warehouse in Bethlehem, PA. These timeframes can vary between a couple of days and several weeks, depending upon the cause of the delay. However we will restock the product and update our inventory as soon as the product is received. Check back often if there is a product that you want and we are out of stock, we are just as eager to make it available for purchase again too! If you are signed up for our newsletters you will receive restock notifications when Beadalon, Soft Flex, Tensha and other vendors are restocked.
Will I Be Receiving The Same Beads In The Pictures On Your Site?
Yes, you will receive the same product that is in the pictures for the majority of our products. Products that can very in style have this stated in their product descriptions. The only exceptions are items on our mystery assortments – the strand assortments, pack assortments and bulk mixes, for example, all of which are random assortments. Any items that are not the same as what is in shown in the picture will be identified as such on their product page.
QUESTIONS ABOUT INTERNATIONAL ORDERS
I’m An International Customer And My Order Shipped Over 2 Weeks Ago. Where Is It?
International shipping times can vary, depending upon how long it takes for shipments to clear customs and the country to which the product is being shipped. Some international shipments can take 3-4 weeks. At the moment we are shipping solely via the US Postal Service, DHL, and FedEx in some countries. Soon we will offer UPS shipping options which will speed international shipments.
I Am An International Customer, Why Do I Need To Pay Customs And Duty Fees If I’ve Already Paid For Shipping?
Customs and duty fees are separate from shipping charges. The shipping fees pay for the transportation from our warehouse to your location. The customs and duty fees are charged by your country’s government for purchasing product from outside of the country, and also as a means for your country to generate additional revenue from the product. We cannot know the amount that your country will charge for the shipment, but it will be a percentage of the total dollar amount purchased. These fees are the responsibility of the international customer
How Do You Declare Beads On Customs Documentation?
We declare our beads as merchandise.
QUESTIONS ABOUT SUBSCRIPTIONS
When Will My Box Ship?
Boxes ship between the 15-17 of each month. Due to Covid-19 vendors have been delayed resulting in boxes shipping out later each month. Starting in 2021 we plan to have boxes shipping at a more regular schedule. If you have issues with your box please contact Jesse James Beads at email@example.com.
When Do I Get My First Box?
Subscriptions before the 7th of the month will receive the box for that month as their first box! Subscribers that sign up after the 7th will start with the next month's box.
My Account Says I Should Have Three Boxes, I only Got Two
Your subscription account will mark a box as sent when the order for that box is processed. All orders for boxes are processed on the 14th of the month, sometimes the Subscription account will mark it as sent when the order is still unfulfilled. Double check with your JJB account to see if your box is shipped.
Can I Upgrade My Subscription?
Yes, you can upgrade and downgrade your box whenever you'd like. Send us an email at firstname.lastname@example.org and we can help with the process.